For any refund requests for online deliveries, please contact us;

Phone +64 09 971 0159 Mobile +64 22 4622 625

Email: chaiteamaster@gmail.com

We will refund the full amount for any products that have not met our promise, so please don’t hesitate to contact us. We request is that our customers advise us within 7 days of receiving delivery. All refunds will be credited back to the account the customer made payment with and will appear in 2-3 business days of the items being returned to or discussed with The Chai Guy. Please have your order number ready when corresponding with us.


If you have any issues regarding any in-store purchases, please contact the store manager. All decisions involving refunds are made at their discretion.

That said we want you to be 100% happy with our product. Please do not hesitate to contact us anytime, and we will see what we can do ..

We welcome all feedback concerning our product and service.