100% SATISFACTION GUARANTEE
For any refund requests for online deliveries, please contact us;
Phone +64 09 971 0159 Mobile +64 022 4622 625
We will refund the full amount for any products that have not met our promise, so please don’t hesitate to contact us. We request is that our customers advise us within 14 days of receiving delivery. All refunds will be credited back to the account the customer made payment with and will appear in 2-3 business days of the items being returned to The Chai Guy. Please have your order number ready when corresponding with us.
IN-STORE PURCHASES REFUND & RETURNS
If you have any issues regarding any in-store purchases, please contact the store manager. All decisions involving refunds are made at their discretion.
We welcome all feedback concerning our product and service.